Shipping policy

Planted Plus Shipping Policy

  1. General overview
  • At Planted Plus, we are dedicated to delivering healthy plants and quality garden tools & accessories to you quickly, safely, and in good condition.
  • This policy explains how we ship orders, the carriers we use (USPS, UPS Ground, FedEx Ground), processing times, shipping costs, and common restrictions.
  • If you have questions about a shipment, please contact our customer service team at support@plantedplus.com with your order number.
  1. Processing time
  • Plants and garden tools/accessories are typically processed and dispatched within 1–3 business days after payment confirmation.
  • Seasonal surges or weather-related restrictions may extend processing times to 4–5 business days. We will notify you if delays are expected.
  1. Shipping carriers and delivery options
  • We partner with USPS, UPS Ground, and FedEx Ground to ensure safe and timely delivery within the Southeastern region and continental destinations where permitted.
  • Available options may include:
    • Standard Ground (USPS Priority Mail, UPS Ground, FedEx Ground)
    • Expedited/2-Day or Priority services (where available)
    • Express/Overnight (where available)
  • For limited or international shipments (if applicable in the future), additional carriers and documentation may apply.
  1. Packaging and handling
  • Plants are packaged with moisture-retaining materials and protective cushioning to minimize damage during transit.
  • We use breathable, sturdy containers when appropriate and ship in compliant packaging to meet carrier and regulatory standards.
  • Garden tools & accessories are securely packed in reinforced boxes with padding to prevent movement.
  1. Shipping restrictions and eligibility
  • Plants are subject to regional and international phytosanitary regulations. Some destinations may require permits, certificates, or may not be eligible for shipment.
  • We do not ship to locations where it is illegal to import plants or where carriers restrict plant shipments.
  • Certain plant types (e.g., invasive species, restricted cultivars) may be restricted or require additional documentation.
  • Tools and accessories may be restricted for shipment to certain regions due to size, weight, or regulatory constraints. Please verify local regulations before ordering.
  1. International shipping and phytosanitary compliance
  • For international orders (if applicable in the future), we may require phytosanitary certificates, plant health certificates, or other documentation.
  • We may also need to declare the value accurately for customs. Customer is responsible for any duties, taxes, and customs fees upon delivery unless stated otherwise.
  • Some countries impose restrictions on soil, peat, or organic material. We may refrain from shipping plant material if compliance cannot be guaranteed.
  1. Shipping costs
  • Shipping costs are calculated at checkout and depend on:
    • Destination
    • Cart weight and dimensions
    • Speed of service chosen
    • Special handling requirements (e.g., fragile plants, large tools)
  • We may offer flat-rate shipping promotions or free shipping over a threshold. Details will be shown at checkout.
  1. Tracking and notifications
  • You will receive a confirmation email with tracking information once your order ships.
  • You can track your package on the carrier’s website using the provided tracking number.
  • We will notify you if a shipment is delayed or rerouted due to weather, carrier issues, or other unforeseen events.
  1. Delivery and signatures
  • Most deliveries require a signature for confirmation, especially high-value shipments. If you prefer no-signature delivery, you may request a release authorization at checkout or contact us to arrange (note: this may affect the risk of loss).
  • For porch pickup or curbside delivery options, ensure accessibility to the delivery location.
  1. Damages, losses, and replacements
  • Please inspect your order upon delivery. If there is damage or loss, report it to us within 48–72 hours of receipt with photos and your order number.
  • We may require return of damaged items or packaging for assessment.
  • Damaged plants may be replaced or refunded at our discretion, depending on the cause and eligibility. Tools and accessories are typically handled via replacement or refund based on the issue.
  1. Returns and exchanges (brief mention)
  • See our Returns Policy for information on plant health guarantees, tool/accessory defect coverage, and return windows. Some plant materials may be perishable and non-returnable; exceptions apply.
  1. Customer responsibilities
  • Provide an accurate shipping address, valid recipient information, and any required delivery instructions.
  • Ensure someone is available to receive the shipment, especially for live plants.
  • Be aware of local regulations regarding plant imports and comply with any required documentation.
  1. Sustainability and care tips
  • We strive to use eco-friendly packaging and minimize waste.
  • For live plants, we include basic care instructions with delivery to help your plants acclimate successfully.
  1. Changes to this policy
  • We may update this Shipping Policy from time to time. The latest version will be posted on our website with the effective date.
  • Restrictions by region: Please check in your regions/countries where plants cannot be shipped.
  • Temperature controls: For certain plants, shipments may include heat/cooling packs; additional charges may apply.
  • Fragile handling surcharge: If applicable for delicate plant shipments or oversized tools.