Shipping policy

Planted Plus Shipping Policy

Planted Plus offers fish, corals, plants, and garden tools and accessories. Fulfillment arrangements vary by product. Products we stock and ship ourselves are fulfilled from our Plus location. Products supplied through Shopify Collective are fulfilled separately by the relevant supplier. Shipping schedules and options may differ for supplier-fulfilled products. Please review the product information and shipping options shown at checkout.

Important Fulfillment Information: Planted Plus Fish and Corals

Fish and corals ship Monday through Thursday. Not all fish are sexed. If so it will specify.

Once your order ships, you will receive an email with your tracking number. Refunds are always issued for any fish not shipped.

Planted Plus operates as a collective of trusted freshwater and saltwater importers. This policy allows us to prioritize animal welfare while maintaining reliable service for our hobbyists.

Shipping Cost Disclosure: Planted Plus Fish and Corals

To help keep ordering live fish online affordable, Planted Plus subsidizes a portion of shipping costs. Because these costs are incurred regardless of order completion, shipping charges are non-refundable.

Plants, Garden Tools, and Accessories

Plants and garden tools and accessories are typically processed and dispatched within 1–3 business days after payment confirmation. Seasonal surges or weather-related restrictions may extend processing times to 4–5 business days. We will notify you if delays are expected.

Our plant and garden-product shipping options may include USPS, UPS Ground, and FedEx Ground, with expedited, two-day, or overnight services where available. These options do not establish the shipping service used for live fish or corals. Available shipping charges and services are shown at checkout.

Packaging and Handling

Plants are packaged with moisture-retaining materials and protective cushioning to minimize damage during transit. We use breathable, sturdy containers where appropriate and compliant packaging to meet carrier and regulatory standards. Garden tools and accessories are securely packed with padding to prevent movement.

Shipping Restrictions

We do not ship plants to locations where importing them is illegal or where carriers restrict plant shipments. Certain species or destinations may require permits, certificates, or additional documentation. Tools and accessories may also be restricted because of size, weight, or local regulations. Please verify applicable restrictions before ordering.

International plant shipping, if offered in the future, may require phytosanitary or plant health certificates. Customers are responsible for duties, taxes, and customs fees unless stated otherwise. We may decline shipment where compliance cannot be guaranteed.

Shipping Charges and Supplier-Fulfilled Products

Shipping charges are shown at checkout. For plants, tools, and accessories, charges may depend on destination, package weight and dimensions, shipping speed, and special handling. Any available flat-rate or free-shipping promotion will be shown at checkout. Supplier-fulfilled products may have separate shipping charges and fulfillment arrangements; please review the information for the applicable product.

Tracking and Delivery

You will receive an email with tracking information once your order ships. You can track the shipment on the carrier's website using the provided tracking number. We will notify you of expected delays due to weather, carrier issues, or other unforeseen events.

For plants, tools, and accessories, most deliveries require a signature, particularly high-value shipments. Contact us to discuss delivery arrangements. Provide an accurate shipping address and delivery instructions, and ensure someone is available to receive live items promptly.

Damage, Loss, and Returns: Plants, Tools, and Accessories

Inspect your plant, tool, or accessory order upon delivery. Report damage or loss within 48–72 hours of receipt with photos and your order number. We may require damaged items or packaging for assessment. Replacements or refunds depend on the issue and eligibility. Refer to our Returns Policy for applicable guarantees, return windows, and exceptions for perishable items.

This plant, tool, and accessory reporting window does not establish a live-arrival guarantee or claim deadline for fish and corals. Contact us with questions about your fish or coral shipment.

Sustainability and Plant Care

We strive to use eco-friendly packaging and minimize waste. For live plants, we include basic care instructions to help them acclimate. Certain plant shipments may require heat or cooling packs, or special handling; additional charges may apply.

Contact and Policy Updates

For shipping questions, contact support@plantedplus.com with your order number. We may update this policy from time to time; the latest version will be posted on our website.